Intercape
Intercape - How not to treat passengers

Does Intercape care about its passengers? The afternoon bus to Harare was supposed to leave Park Station at 1:00pm, and when this had not happened by 2pm I queried the delay at the ticket counter where surprise surprise they were not aware that the bus had not arrived! I was directed to one Nicholas, who also was not aware and had the temerity to tell me that someone had communicated the delay to us, when no one had. He could not provide the person. I called the head office and only after that call was an sms sent to passengers that the bus was running an hour late. The bus finally arrive arrived at about 4pm - more than 3 hours late.

No apologies were given, the senior people at Intercape refused to take my call and my calls were dealt with by junior staff. This was not an isolated incident as other passengers were relating stories of delays, poor service and old buses that often breakdown being used on this route. The prior days bus had left at 6! It would appear that Intercape has a deliberate policy of using old buses on cross border routes. Furthermore, no reimbursement of parking fees due to the delay of the bus was entertained. So for me and my family its bye-bye Intercape

Company: Intercape
Country: South Africa
City: Johannesburg

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