8ta / Telkom Mobile
Self Service Login is a complete -up!

Powered by Telkom should have been enough of a warning but against better judgement I was swayed by the promise of better pricing and service delivery. I should have known that with 8.ta being a HELLKOM company / subsidiary that service would be as bad as it gets! There are never any staff qualified to handle any sort of query. Regardless of whether it is a technical question or a billing inquiry. And who has time to hold the line for another 4 hours because you are caller number 786...

So we are told you can log in on their website. The 'Self Service' website has changed skin at least 5 times since I started using 8.ta. It is online less than 5% of the times you try to log in. How is anyone supposed to use this service? I addition, since the start of April I have been offline for at least two thirds of the month yet I am to believe that I have burned my way through 8Gb of data using ONLY e-mail on a single laptop? In two years my usage has never been higher than 1.5Gb!??? So like a fool I recharged again yesterday, still offline and can't access 'Self Service'. The local branch is as useful as can be expected.

Get some qualified staff or get out of the business!

Company: 8ta / Telkom Mobile
Country: South Africa
City: Pretoria East

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