Mtn
MTN Upgrade and Contact Centre Incompentence

I upgraded at the Sandton Store on the 16/4/2013 from a 350TopUp to Anytime750. I spent - 1.5hrs in store due to incompetence and after the process was completed i was advised that the R120 airtime purchased on my old package was nullified due to the upgrade. I complained that this could have been advised to me prior and i would have used the airtime as opposed to losing it! Tonight i called 808 to check my package/billing info to ensure that all is in order and the IVR system advised that i have no data bundle available. I opted to speak to an agent who was assisting me until the call was dropped. I called back and began the conversation with another agent who was very helpful but could not offer me a solution due to the lack of processes by MTN. She asked me to go back to the store to fix the issue, i complained. She can only assist by contacting the store and getting back to me. It is unacceptable that i have to follow up and that the details on the system for my upgrade are incorrect. There is no manager/supervisor to assist further. This is incompetent and terrible customer service from the onset of this process with MTN. I am not impressed! Ref 99294901 for the call tonight.

Company: Mtn
Country: South Africa
City: Sandton/Call Centre (808)

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