Telkom
Charged for an innactive account

There was a promotion happening in October 2012 where consultants who work for Telkom came to Absa life promoting the ADSL package. The consultants told us that once you signed up, you would not be charged for three months for the activation. Two months later, a tecnician was appointed to install the ADSL at my house, but was not done correctly. I called the Telkom helpdesk to find out why they keep charging me for something that doesnt work, and no resolution was provided. Now i have been handed over to the attorneys to say i owe R1200 on an coount that never worked. Who must pay for such services?
I am bitterly dissapointed at this outcome and professionalism of how this has been handled without even finding what the issue is.

Company: Telkom
Country: South Africa
City: Johannesburg

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