Vodacom
Total unwillingness to provide report back

For 2 months I have been living in Cullinan, writing a report that calls for internet access. That has, through Vodacom 3G, been impossible during that period. Numerous phone calls have been made to enquire whether there is coverage in Cullinan (38 kms from Pretoria) and all calls have resulted in someone telling me that, `someone from technical department will call me back."Twice I have had a call back but on both occasions was told that someone else would be phoning me. That's never happened. To rub salt into the wound, I bought 2 GB on arrival and that has now expired, no fault of my own. I have visited the Centurion branch twice, met with Hein van Wyk the manager who followed up each with a `log in' registering my complaint but those too have been ignored. The last was on the 04/04/13. Why can no-one within Vodacom answer a simple question - do they have coverage in Cullinan? If so, why can't I access it? I also believe I should be refunded for the 2 GB I bought at R99 and was unable to use. Hein has been trying to resolve the problem but his colleagues are totally dismissive. Threatening them with this, in writng, has not helped. Shocking service!

Company: Vodacom
Country: South Africa
City: Pretoria

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