Mweb
Slow internet, 21 days no resolution

On 20 March I emailed Mweb's technical department as I am having an issue with browsing the internet, most of the time pages simply won't load due to extremely high latency. I waited 12 days for a response saying that it is probably due to the Seacom issue, which occurred after March 20. I then replied, with no response. I followed this up with a call to mweb, and they arranged for some testing last week Friday 5 March. I was told I should have a response monday/tuesday, I have not had a response yet so I decided to end my service by calling the Billing department. I was transferred to their cancelation department, who convinced me to let their technical team call me with an immediate resolution, I asked the cancellation department to call me back in 30 minutes in the case that the issue is not resolved. It took then 1h10 to call me back, in which time I had already called back, however the cancellation department is now closed. When the technical department did call me, they have now said that they will turn on monitoring on my account to pinpoint the issue, but only tomorrow as that department is also closed. Needless to say I will be cancelling my contract, with immediate effect

Company: Mweb
Country: South Africa
City: Goodwood

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