Nashua Mobile
Cannot activate my new contract

I have been a Nashua Mobile client for almost 7 years. In Jan 2013 I upgraded my data contract. In Feb it activated and end of the month I got an account 3 times the amount it should have been. After fighting for 3 weeks I finally discovered that my account was billed incorrectly because my data contract was never upgraded. Hence I was using 3 gigs as I signed up for but still only had 750megs and was charged out of bundle rates. My contact I was dealing with was downright condescending and unwilling to help, so I returned to the Centurion branch where I upgraded. There I explained the situation and they got to fixing it. After 3 weeks and another account (This time 5 times my normal monthly fee) it was still not corrected, and they blamed head office for not attending to it. Then the Centurion branch again took this matter up with and gave me paperwork detailing a refund of the money deducted incorrectly and promised that by 1 April my 3 gig data cap will be active. Today is the 9th and since the 4th Nashua Mobile has not returned any of my correspondence confirming if the data is now active and when I will receive my refund! ANSWERS NOW!

Company: Nashua Mobile
Country: South Africa
City: Centurion / Customer Ser

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