Mtn
MTN

Hi
My Zimbabwean employee went to the Somerset West Branch to apply for a phone contract, he filled in all the necessary paperwork and then waited for a response which came via his cell phone. His application had been declined. A few days later he received a notification of funds being deducted from his account by "MTN". He then went to the Somerset West branch to inquire about the mistake they had clearly made, they then informed him that the application had been filled in and accepted at there Stellenbosch branch and he needed to take it up with them. So he went to the Stellenbosch branch and explained the situation to the manager (Rowena) who then after discovering that the ID for the application was different to his and that clearly an error was made Rowena then instructed him to get an affidavit from the police. He went to the police, got an affidavit twice due to the first one being incorrect, the second time Rowena then said she will contact him and give him feedback on when the money would be refunded back to his account. He waited 2 weeks and still Rowena did not call. HOW did his paperwork end up in Stellenbosch and money being deducted with the incorrect ID?

Company: Mtn
Country: South Africa
City: Stellenbosch Branch

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