Mtn
MTN WANTS TO LOOSE CUSTOMERS

I received a sms from MTN stating that i used up all my Black Berry fair use allowance and must contact the call centre to upgrade my plan on the 28 & 29/3/2013. on the 30/3/2013 i received another sms stating that my plan will be renewed withing 48hrs and must load airtime for the subscription fee to be deducted. the same day i loaded R60 airtime and received about 5 whatsupp sms and 5 BBM sms on the 31/3/2013. on the 1/4/2013 i had no services until now. i phone mtn the same day and they said that i must load airtime again. i did that and i still did not receive any services. yesterday i complained again and was told that i am not registered on the MTN network without any explanation. every time i phone the consultants they have an attitude as if i am a nuisance and reply that i was billed for Mrch and need to reload for Apr. i need an explanation and some kind of refund for the value of my money. its impossible for me to have spend the entire R60 on bundles, sms's and i did not even make a call. i was told the supervisor will phone me and are still waiting. can anyone tell me why there is no more BBM services because *141*2# (3) tells me BB10 is not available

Company: Mtn
Country: South Africa
City: Joburg call centre

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