Nashua Mobile
Imcompetent Staff

I migrated from Blackberry at the end of February 2013 to iPhone. To date the contract has not been sorted out and I have needed to pay for my data. On contacting the call centre I was told that the contract only commenced on the 1st of April and I would need to buy an adhoc data bundle, which I refused, as this should be part of my contract. Yesterday my call was dropped. When I called back, I was told that Simone was dealing with my problem with a supervisor. I gave them 2 hours to sort it out. Needless to say I did not get a call back nor did they contact me today. I have been dealing with Nashua Mobile for 13 years. Their service has steadily got worse. There are numerous other complaints of this nature. Listen to your clients - they are telling you something. The Call Centre Supervisors and Management Team need to take responsibility and ensure that there is follow up. I am not paying for the data which I cannot track. This will be their expense.

Company: Nashua Mobile
Country: South Africa
City: Midrand

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