Cell C
CELL C STEALS FROM CONTRACT OWNER

I NEEDED TO CANCEL MY CELL C CONTRACT AND PORT MY NUMBER. I WENT INTO THE GWAY BRANCH, SPOKE TO THE BRANCH MANAGER AND CUSTOMER SERVICE IN OCT 2012. THEY ADVISED ME OF THE AMOUNT I NEED TO DEPOSIT TO CLOSE OF THE NUMBER. I DID THIS. WENT BACK TO STORE, FAXED THROUGH DOCS. 10 DAYS LATER CALLED CUSTOMER SERVICE AND THEY ADVISED THEY HAVE RECEIVED THE PAYMENT AND THE ACCOUNT IS CLOSED. BUT SURPRISE AT THE END OF EACH MONTH I AM STILL BEING DEBITED. WHEN I GO TO CELL C. THEY SAY THEY CANT SEE PAYMENT, I GO TO NEDBANK GET A COPY OF DEPOSIT SLIP, BRING IT C CELL. THEY CALL CUSTOMER SERVICE AND AGAIN, THEY SAY THEY WILL CALL ME BACK. I GO BACK TO THE STORE THEY DO NOTHING. SAY I MUST CALL THE CALL CENTER. I CALL THE CALL CENTER. THEY SAY ACCOUNT IS NOT CLOSED AND THAT THEY SEE THE PAYMENT BUT IT IS PART OF THE MONTHLY AMOUNT, WHICH IS A LIE. THEY SAY THE STORE HAS MADE AN ERROR AND MUST BE HELD RESPONSIBLE. SO I WOULD BE RE-EMBUSED MY MONTHLY AMOUNTS WHICH I HAVE BEEN DEBOITED NOW FOR 6 MONTHS NOW. AND WAIT.NOTHING HAPPENS, I GO BACK TO THE STORE. AND THEY SAY THERE IS NOTHING THEY CAN DO. THEY MY MONEY EVERY MONTH AND KEEP SAYING THEY WILL GET BACK TO ME AND DONT. CRIMINALS.

Company: Cell C
Country: South Africa
City: GATEWAY

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