8ta / Telkom Mobile
Failure to port my number within 72 hours

I signed up for a contract with 8ta while I still had another contract out with Virgin Mobile. I wanted to transfer my Virgin Mobile number to my new 8ta contract once I had cancelled it. 8ta said it was fine and gave me a temporary number for the interim. I then cancelled my Virgin Mobile contract, had that contract number converted to a prepaid number so that it could be ported, and told 8ta to make the port request. They made the request on Friday 15 March, and told me it would take 72 hours.

The following Tuesday there was still nothing, but now both my temporary and old number could not receive calls. I called 8ta to ask them what the issue was, and they said they had forgotten to refresh something or other and that it would take another 72 hours. I didn't think this was right, so I called Virgin Mobile and asked them what the port status was on their side, and they said everything was complete on their side and that the port had been approved by them, BUT 8ta hadn't completed the final, simple step - sending MESSAGE 9.

I emailed the in-store 8ta rep who originally dealt with me, who then emailed the head office. Still nothing and I can't receive calls. It's now Friday.

Company: 8ta / Telkom Mobile
Country: South Africa
City: National

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