Mtn
Disappointed, yet expected from Mtn

It's been over a year now of frustrations and emails to Mtn and to date still no response. Numerous emails have been communicated with Gareth Delbridge regarding my concerns and requesting for my account to be resolved as promised. It has clearly come to my attention that the whole situation must get handed over to higher authority now and dealt with. Over a year ago my account was blocked so all the anytime minutes have thus accumulated. After several phone calls the response I got to names I wish I had taken down was sorry ma'am it's your loss and you will lose all airtime. Or if you pay up in full we will open up your services with at least 500 anytime minutes. For 2 months now my bill has been paid up to date but yet failure to false promises to open up my line. I have thus now not paid my monthly account for this month as I am so frustrated to a point where I just want answers and people to keep to their promises. From day one of getting this contract I have had absolutely poor service from Mtn in general and never ever asked for my line to be disconnected from the start. Funny enough I'm due for a upgrade soon according to mtn but have used my phone for 4 months if so much.

Company: Mtn
Country: South Africa
City: Call centre / head office

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