Telkom
No Feedback after 4 Months

On the 3 November 2012 I reported intermittent ADSL connectivity problems. Reference Number 22CVK031112.
On my previous report, Telkom said the call had been escalated. With a Ref. No. and a promise of feedback.
To date, I have heard nothing from Telkom. I have to call the call centre 3 or 4 times a week, to have my ADSL ports reset. Tonight I again had to call in as my internet was very very slow. 0.22mbs download on a 4mb line.
It turns out, that with Telkom upgrading lower speed customers to higher speeds it has caused congestion in the exchange! That really is not my problem Telkom. I pay for a 4mb line and I don't even have half of that speede, but other customers are upgraded to a faster line for free!!! How does that work. I am soooo annoyed at Telkom at the moment. It is really unacceptable. No one communicates back to the customers, yet we have to pay month after month for a service we are not getting. I even went as far as buying a new router yesterday for R850 from Telkom. Still no luck!!! I would like some feedback on this problem and when they are planning to resolve it, plus I expect Telkom to refund a portion of the subscription I am paying since November.

Company: Telkom
Country: South Africa
City: Herlear, Kimberley

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