Vodacom
Incompetency at its highest level

Vodacom (VD) acc was being paid via our payment distribution agency (CPE). On the 25/02/2013, called VD advising them that I would like to settle the account in the spirit of good faith. The level of incompetency displayed was rather shocking. called legal department 4 times got assisted by a gentleman who advised me of a balance which I disputed as I have been paying this account via CPE more than 4 years. He advised that my file was recollected from Sterling in 2011 something my debt counselor & I were not informed of meaning all payments deposited into Sterling's a/c have not been allocated. I was asked to call Sterling & try & get my money back which I objected AS VD HANDED ME OVER TO STERLING IN THE 1ST PLACE, he asked me to send my payment report which I did. 2 my surprise a KEA from the VD's legal dep e-mails me after receipt of my query threatening to take legal action against me. Was flabbergasted to say the least, firstly the balance on the letter sent by this KEA person still doesn't show payments made for the whole of 2012 to Jan 2013, moreover Vodacom's legal department over looked this account for more than a year hence they have no recollections of payments made.

Company: Vodacom
Country: South Africa
City: Legal division

  <     >