8ta / Telkom Mobile
Billing the wrong account

Good day,

I am very dissatisfied in the service I received from 8ta.
I contacted 8ta in November 2012 to confirm that my banking details have changed.
To my surprise I was informed today, that no notes have been made and that the debit is still being requested from my old account.
This account is now in arrears because of 8ta's lack in communication to me as none of my debit orders have been successful.

The consultant who answered the phone today was unable to assist me with my query and advised me to log the complaint on the web site but had no information as to how long it would take for my complaint to be addressed.

Please contact me urgently as I would like to resolve this as soon as possible.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Call centre

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