Vodacom
Bad Customer Service

On Friday 2013-03-01at11:00 I went to the Vodacom Shop on the lower level at Tygervalley Center, Bellville, Cape Town to upgrade my cellphone contract. After completing all the documents and receiving the new micro SIM card, I got home at about 15:30. In the sealed sim package marked micro sim, was an incorrectly packaged regular SIM card. Went back to the shop and eventually got a correct SIM card, then the sim swop needed to be done again. Phone worked on Saturday until they did a third sim swop. On Sunday I phoned the shop about 8 times and after being told by the staff that they will call me back, I had no cell phone use age. As yet no one from the store has contacted me. Cellphone records are available to show how many time and the duration of the calls to the shop. Who should carry the costs of the calls to the shop as I only have cellphone communications. Is this the manner in which Robert du Preez runs his business. What has Vodacom done about the inconvenience of incorrect packaging. How is it explained that 3 sim swoops are done with one upgrade. Not to mention the incompetence of the 111 Vodacom operator on Saturday afternoon. On my birthday I had no communication.

Company: Vodacom
Country: South Africa
City: Tygervalley

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