Mtn
FEEDBACK OR LACK THEREOF

I upgraded to a Samsung Galaxy S3 on the 1st of Feb and on Friday the 8th I started to experience problems with the battery life (had to charge it 3 times in 12 hours without using the phone). I took it to my nearest MTN store on Sat 9 Feb and was told it must go for a warranty assesment. I did not upgrade at Cape Gate, but was told they can pull my information from the computer. On Monday the 18th I phoned as was told that Samsung has rejected the phone as the paperwork was not complete. On the 22nd I went to the store again as Samsung has rejected the phone again as the paperwork was yet again not complete. I faxed all the information through to Jackie and asked her to confirm that she received my e-mail, received NO confirmation. On Monday the 25th I phoned again and got hold of Jackie on the 26th to be informed that there was once again a problem with the paperwork!! Promised to phone me back before 11am and I phoned again at 1pm with another promise that she will return my call with an update. HOW DIFFICULT CAN THIS BE TO GET A WARRANTY ASSESMENT DONE???

Company: Mtn
Country: South Africa
City: Cape Gate

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