Mtn
MTN

I had my cell phone in a burglary. Although 80% of my communication is via e-mail, 80% of phone communication via land-line and 80% of cellphone communication via SMS - the phone number is listed on business cards, email footers, etc. and it is logical to keep the number. On Sat 23 February I went to MTN and asked if they would transport my old number to a new sim card. They assusred me that they would do so.

I then purchased an MTN Sim-card, data bundles and pay-as-you-go airtime. The staff would not do an in-store sim-swap and insisted that I should go home and follow instructions pprinted in a booklet supplied with the Sim-card to re-activate my old number. The printed instructions did not work. I had to drive to another brach office and wait 20 minutes to be given the correct activation procedure. The MTN customer service centre then refused to transport the old number on the basis that there were only 3 numbers that I regularly dialed from my old phone.

I went to an alternative service provider who transported the old number. MTN then refused to reimburse me for data bundles and airtime that they had sold me under false pretences and which I can no longer use.

Company: Mtn
Country: South Africa
City: Atterbury

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