Virgin Mobile South Africa
Incompetence in the Accounts / Service Departments

Two years ago, due to poor service and incompetence from both front line staff and head office staff I cancelled my Virgin Mobile Contract. On cancelling on 3 ocassions I phoned to confirm outstanding amounts and cancellation charge, which I duly paid in full and final settlement. A month later I received a bill saying I still owe money. On numerous ocassions I phoned Customer Care over a 3 month period trying to sort out a computer generated service provider fee that needed to be reversed as the cell had been cancelled. Finally no further bills came, so I took it the error had been rectified. Now 2 years later I get a very unprofessional SMS for Shapiro Shaik and Defries demanding an odd R344 to be paid within 48 hours. I contacted Virgin Mobile today, and half way through my complaint got cut off. I tried again, and again was cut off. Virgin Mobile is only geared to getting in sales, not after care service is offered. Shapiro Shaik and Defries do not even leave a contact person and number to call to dispute the summons. Both companies are very unprofessional and I feel unethical. I question their competence, ethics and professionalism. I want this matter fixed now.

Company: Virgin Mobile South Africa
Country: South Africa
City: Johannesburg

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