Cell C
Incompetent Staff / False Information

I went to the Cell C shop on Friday 22 February to get myself a contract. First, I checked whether they had stock of the Galaxy Note II, which I was told they did. So I applied. The application was successful, but then I was told that they didn't have stock of the Note II and I had to come back on Tuesday to get it. At this moment I got a bit irate with their incompetence already, but decided to just take the Galaxy SIII of which they had stock. I was told that it would cost me R329 regardless of taking the normal 99c or top up version. Then when I was about to sign I saw the price was not as stated (R329), after which they to me and told me the price that was shown to me was including the R114 connection fee (something I would've noticed was not the case since even a Grade 1 would be able to see it didn't add up). Then they changed their story to say I will pay even less then the R329, but I just didn't believe it, after which I said to just change it to the R329 contract. They told me they would have to cancel the contract and reapply which would take till Tuesday. I decided to just cancel, but now the connection fee (R114) was billed. Why are you such a disgrace Cell C?

Company: Cell C
Country: South Africa
City: Hatfield

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