Cell C
Over billed, called call centre 4 times to resolve

Upon receiving my Cell C bill on Friday 15.02, I noticed I was over billed on my account as Cell C did not bother to update my allocations according to my upgraded contract. Calling the call centre, getting through that tormenting long-winded IVR & then waiting for about 7 minutes for someone to answer the call, was already enough to get me fuming. Molly gave me reference nr 3021510175 & told me it would be resolved in the next 72 hrs. Admittedly, Richard tried to call me at 14:44 on Monday 18.02 but I was in a meeting. I called back 10 minutes later and Lauren in KZN call centre said she would email Richard in Jhb to call me back. Of course, Richard did not bother, not on Monday - or Tuesday -or even Wed for that matter. At 1:30pm on Thurs 21.02, I called again & had to subject myself to that frustrating IVR. Malhasa told me he was on lunch & assured me she would get him to call me.By 4:30pm when he did not call YET AGAIN I called again and got Xoliswa in the KZN call centre. I asked to speak to a supervisor. After keeping me on hold she came back and told me that the Team leader - Shakira Maharaj was busy and could not attend to me but would get Richard to call me.

Company: Cell C
Country: South Africa
City: Gauteng

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