Vodacom
Shocking Service

My father has had a stroke and is sitting in ICU, he is paralyzed down the right side of his body.

I called the Vodacom call centre to try and explain the situation and try and pay my dads bill for him as his account has been 'soft locked' I was transferred to 5 different departments and then finally got a woman who refused to help unless my father wrote a letter saying I could assist. If my father was in a position to write a letter he would also be in a position to pay his own account. I asked to be transferred to her manager, the manager didn't even have the decency to take the call. I was given a message by the call centre agent that they cannot help me without a letter.

This kind of service is nothing short of disgusting. My family is going through an incredibly difficult time and rather than trying to help me I get the worst service I have ever received! I spoke to Eusi Mashiya and the manager who refused to talk to me was Joyce Sekwaiti.

Company: Vodacom
Country: South Africa
City: South africa

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