Vodacom
Vodacom - Complete Incompetence AGAIN!

I'm overseas. To keep my Vodacom account up to date I sent an international bank transfer on 27/11/12 and sent a proof of payment [Email Removed] as requested. The email I sent was never opened and the payment never credited to my account.
February 2013 told my account suspended and legal action would follow. I arranged to send the proof of payment again. I was told my account should not have been suspended if I had made that payment.
07/02/13 - I talked to Darren Fisher who at first said no proof of payment could be found but when pressed he managed to find it - the original one sent in November 2012!!! He said he could not read it. It was perfectly clear when I sent it.
After a frustrating conversation (calling from overseas at my expense remember) managed (eventually) to get a supervisors name - Baetumetse Mafike.
07/02/13 - email to the supervisor breaking ALL details down and asking to at least confirm receipt of my email. Nothing.
18/02/13 - phoned Vodacom AGAIN transferred to BM line went dead. Phoned back - transferred - rang several minutes not answered - line went dead. COME ON VODACOM - why must I be blacklisted as a result of your incompetence? I WANT TO PAY YOU!

Company: Vodacom
Country: South Africa
City: Vodacom Subscriber Colle

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