Vodacom
Unhelpful and don't care at all

My account has been R500 per month for the last year. Suddenly this month it is R5000! How come they don't protect us by capping? It was data downloads apparently, but I download every month, and it has never cost R5000 per month!!! If someone can hack a a phone and download data, will I be liable? I have spoken to a lot of people at Vodacom to help me, but everyone is very unhelpful and only says "its data". I know that! What I don't know is how it is even possible!!! Look at my history! Can SOMEONE PLEASE HELP ME!!! How am I going to recover financially, shouldn't the Consumer Protection protect me against places like Vodacom to cap an account?

Company: Vodacom
Country: South Africa
City: Head Office

  <     >