Vodacom
To about Twincall features

I contacted customer care to ask about having a 2nd sim card that has the same number.

I received an email response stating that "With (Twincall), both SIM cards will have the same number, however, cannot be used at the same time".

I paid for the new simcard at a vodacom shop, and I was told I would be charged a connection fee, and a monthly fee for the service. So far about R210.

As you know, the quote above is incorrect - the simcards do NOT have the same number. If I make a call from the new card, it does not come up as my number, but a different number. If I send an SMS it comes from the new number. i.e. I was to when I asked about the product, and I feel I need to be refunded.

Kind regards

Company: Vodacom
Country: South Africa
City: Customer Care

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