Vodacom
Our Mistake, but please pay up

I requested a sim card to be cancelled on my line (I have one line with an additional data sim added).

After giving clear instructions which sim card must stay active, Mrs Sharon went and cancelled exactly that sim card which I clearly instructed her must remain active. After I queried this at the Vodacom Call Centre I was instructed to replace the sim card at my own cost since a cancelled sim card cannot be re-activated.

The transcript of our conversation clearly indicates my instructions, why should I pay for Vodacom's mistake?

Company: Vodacom
Country: South Africa
City: Call Centre/Chat Service

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