Vodacom
BLACKBERRY 10 OUT OF BOX FAILURE

I did a contract upgrade. I picked the phone up at 12h00 and when I unpacked it that evening it would not recognise a sim card. Took it in to Vodacom at 09h00 and they confirmed the problem.

They then tell me that I have to wait SEVEN WORKING DAYS while they decide whether to repair or replace the phone with which I haven't been able to send an SMS or make even one phone call.

I am told the Consumer Protection act supercedes any contract in this regard... I am entitled to the choice of an immediate replacement, repair or refund!!

Of course trying to speak to anyone at Vodacom is an exercise in futility... as we all know.

Company: Vodacom
Country: South Africa
City: Somerset Mall

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