Vodacom
Contact from R600 to just under R1000 overnight

This will go to the ombudsman should you not respond. The problem began at the beginning of 2014 when the company all of a sudden had no recollection of whether I had the so-called value added data services on my iPhone, and because I had airtime that was loaded when the data services were supposed to be loaded, over R300 of airtime was used up in less than 12 hours. Supposedly on data. I tried to find out what this data was used on, or how much of it was used, to no avail.
A call-centre consultant tried to trace the problem and came up that my contract was never set to receive any value adds. This was funny because when I upgraded my contract 4 to 5 months prior, the value added servicewere loaded every single month on the 1st, without fail. I now apparently only had BIS as a value added service on my line, which is startling as I have an iPhone, meaning I do not actually need BIS, which is why I had cancelled this service, when I upgraded my device.
Everyone who uses an iPhone will know that there is no point in owning one when u have no data. The contract that started out as R600 and something now costs just under R1000 for the exact same services and device.

Company: Vodacom
Country: South Africa
City: Johannesburg

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