Mtn
Disgusting, Appalling 'Customer' Service

Yesterday I went into the Pavilion branch (downstairs) to try and get my billing query sorted out. This has been an issue since November 2013. After waiting for 1hr to be seen by a consultant, a number was called but no one went up to the counter. I then went up to the counter, and Gugu started assisting me. I explained my situation, and she went into my account. She confirmed that the contract renewal was cancelled in November 2013, but that billing wasn't informed, and that's why I am being charged for a contract and cellphone that I do not have. She said that she would raise a billing query. I think that was the 4th billing query raised for this situation. Then, the person whose number was called 10-15mins earlier, complained that I took their place, even though 10-15mins had lapsed. Gugu then unceremoniously told me that I must go back into the queue.

MTN R535.90 out of my bank account on the 31st of January, after I eft'd R380.50 on the 24th of January, my CORRECT contract amount. My contract ends on 17/03; I am counting down to 17/02 when I can give my 1 months notice.

Your admin department is a joke, and your 'customer service' is disgusting.

Company: Mtn
Country: South Africa
City: Pavilion

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