Vodacom
Not even the CEO cares

On 10th January 2014 I wrote a letter to the CEO of Vodacom to complain about continued sub-standard service and was informed the same day that the case has been referred to Susan Monaise for resolution. It took 3 days for her to ask for a phone number where she could contact me. I immediately responded with my phone number. On the 19th January I had not heard a word, so I sesent my e-mail to her to provide my cell phone number. Alas, I have not heard from Vodacom since.

It is therefore clear that not even the CEO of Vodacom cares about customer satisfaction.

Company: Vodacom
Country: South Africa
City: Entire Organisation

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