Mtn
Customer care and billing

Loyal customer of nearly 20 years with a regular bill. In July phone and bought a new one. The need to purchase cheap data bundle to cover data costs was not explained. Before I knew it I had an R8000 data bill! I wasn't informed of the drastic spike in account. I noticed via billing information, it was already out of control. Over a month of visiting incompetent MTN Steenberg countless times with unfulfilled promises to follow up and phone me back, an enquiry was finally logged (for a single person rack up a bill of this amount out of the blue?) (Incompetence was reported to Hello Peter at the time). If I was only told by MTN to buy a cheap data bundle, and to switch off mobile data whilst using wi-fi. I have lost clients as my phone has been on and off through this process. I have incurred hundreds of rands in costs, having to buy airtime for another phone while my contract sits dormant. I laid a complaint with the MTN Social Media team who promised a reply from the billing department within 7 to 10 days. It took 3 weeks, and only after I had enquired why it was taking so long! 10% reduction will not suffice

Company: Mtn
Country: South Africa
City: Cape Town

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