Vodacom
Ad attitude of staff, ignorant and bad service

In 2013 July, my phone was and my nightmare started when I attempted to do a sim swap. I was told that I could not do it because my account was in arrears and I was given an amount of about R1300 as an overdue amount. my average bill has always been around R600 at the most and so was so used paying the amount without checking the actual invoice. I had always been the one going to Vodacom to make enquiries even payment arrangements. the problem again was inconsistent billing very confusing invoicing and the call centre unable to explain. query is dismissed with an attitude. in Dec received an invoice of just above 1300 when I went to pay was told I had to pay 1650 which I paid. later I was told that there was an additional 1300 that needed to be paid. after paying in December I asked if I can now use the number and was told that the number is discontinued and had to apply for it again. On 3 Jan 2014 I apply for the number was told it will take 48hrs but it took more than 4 weeks in the period I was going to Vodacom and being told it not done yet. I paid R105 for blank sim card which was lost not used now told I must buy card for R65. Even Vodacom Rosebank staff were at loss

Company: Vodacom
Country: South Africa
City: CALL CENTRE

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