8ta / Telkom Mobile
Too small to care

About a month ago I walked into Telkom Mobile Sandton to log a complaint about signal problems at my house. I spoke to a lady Mpumi or something. I was told I would get a call that day. Two weeks later I started escalating the query to your social media's and to a snr manager at Telkom Mobile. Only at that stage did they even ask me for my address.

Now it is four weeks later and not a single call or mail. Shocking service.

I have been a huge supporter of Telkom Mobile in my personal and professional capacity but this is not how you treat paying customers.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Sandton/Network

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