Vodacom
Lack of Customer Service

I contacted the call centre to change my package as I no longer have a Blackberry and have subsequently purchased a new phone. The contract is registered to my company and I was therefore informed that they needed to email me forms to complete for this to happen. Needless to say, after taking my details and saying that the forms would be emailed to me - they never arrived! A week (or so) later I decided to go into the customer 'care' centre to follow up on this. After an hour of waiting I was informed that there was nothing that they could do as it was 'after hours' and because I was' such an important customer' there was nothing that they could do and that I call or email their customer care centre again.
My gripes are:
Why did I never receive the forms when they were to be sent to me?
Although the contract is a business one and the contract is paid for from the business account - why is my personal capacity being used for the billing address /information?
I currently pay over R1000 per month for this service but every third call is dropped!
Why could the customer care centre in Canal Walk not assist me with the necessary changes to my account or even commit to arranging for it?

Company: Vodacom
Country: South Africa
City: Cape Town

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