Mtn
SME account processing procedures

I wanted to upgrade my business registered contract 2 weeks ago, at Bayside branch - they had to contact head office to get it upgraded - and that is where the problems started.
After sending all the information through, they had to keep on phoning to follow up, and every time there was a different story of what should be done and who to speak to. After going into the store 4 times and Tania (the lady I dealt with at Bayside who's service was excellent) phoning head office and been kept on the phone for up to 30 min at a time, the upgrade was eventually done at 14.00 hrs on 13 March. The facility of e mails and data were cut off immediately and I could only receive and make calls.
Up to 13.15pm on the 14th March my new sim had not been connected, so still had no facility of e mails or internet on my phone.
This is a business phone, and if that is the way that MTN processes business phone contracts, (which negatively effects ones integrity, contactability and the loss of business), I would suggest that no business registers their contract in the business name, but rather under their own personal name, as one does not have to jump through hoops and deal with MTN inefficiencies

Company: Mtn
Country: South Africa
City: Head Office

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