Vodacom
Inconvenience to new contract

At first I asked for a sim swop but wasntt done, it took me 2 weeks to get one, request for another activation that took 3 days for my new nano sim card. I was billed for both SIMS, Also billed for 2 lines in Nov I only own one (Invoice nr - B584190991) and not (B584190990), I contacted Vodacom again requesting refund still not paid (ref: S326971192D Spoke to Ferdus, Nabeela (Sales), Nunu Pheko assured me it will be sorted, even Kevin Williams interviened. I asked for a cap i was told only after 7 months but recently spoke to Craig on the 20 Dec 2013 he said that is nonsence, he wanted to help but since I had a billing query in progress he told me to request afterwards. I also spoke to Lebo Moaqhela from accounts and she sait it was assigned to Abraham. I got an sms from Kashiefa Greef that I will be contacted within 14 working days it is already the 20th?? My line is suspended due to lack of payment as my bill was extremely high more than I bargained for hence I pleaded Vodacom to investigate which is still process, luckily I have made arrangements. tired, frustated, considering to settle /cancel my contract please hear my cry URGENTLY. Thanks. Cindy Leslie

Company: Vodacom
Country: South Africa
City: Gauteng, midrand

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