Autopage
Lack of Full Disclosure and Customer service

On 11 September 2012 I did an upgrade from BB 8520 to BB 9790 and was not advised of the value of the phone nor was my insurance changed to cover the BB 9790.
I recently unfortunately lost my phone in Dec 2013 and furthermore I learned that I was under insured because the consultant that di my upgrade neglected to advise me the very important fact when upgrading me to a phone that was insured for 3k to a phone that obviously costs more than 3k.
I don't see why the mistake that Autopage did has to be paid for by me.
All I ask is that Autopage process my insurance claim to the value of what the BB 9790 was meant to be insured for had their consultant advised me (as should have) at time of upgrade.
Needless to say I have not been getting anywhere with Autopage on this for 3 weeks now and even asked for my daughter to assist me as she used to work at their head office.
I do not have money lying around and surely cannot be liable to a mistake that was done by one of their own.
Disgusting service really! Expecting me to cover expenses that could have been avoided by meanly following process and upgrading my insurance to cover the upgraded handset!!!

Company: Autopage
Country: South Africa
City: Retention / Upgrade

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