Cell C
ACCOUNT NOT INVESTIGATED

A account was reported on bills being received since January 2012. Affidavits have been submitted repeatedly over the last two years and still I am getting calls and sms's froms call centres from which the account has been handed over. Each time the call centre persons make the same notes time and time again and this is still not taken up directly with Cell C as to the investigation behind the activity on the account.

This affected my credit history and I was rejected a bond application to purchase a house. I have also reported this directly to Cell C after which I still proceeded to call the legal department and still no action has been taken. I have all the email correspondence from 2 years of communication while someone is busy using my identity and while someone still uses the account, nothing has been done 2 years later, after much conversations and complaints. This should be investigated by Cell C looking into who from the organisation opened up the account with which documentation. It is so difficult to open up an account as usually, identification, banking statements, payslips etc are requested. How is someone still using this account???

Company: Cell C
Country: South Africa
City: Johannesburg

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