Telkom
Don't explain themselves, leading to extended use

Early in December, I went into one of the Telkom branches and explained to them that I would be moving my internet over from them to MWEB, my prefered choice. In response, a wonderful woman at the front desk explained that it is now done telephonically, and that when I do phone them, I must explain that I want to cancel the DATA only, and not the line. This went fine, the data had been given it's one month notice of cancelation.

On the 3rd of January I received a phone call from them, asking me why I was changing, and explained that I just prefer MWEB over telkom, and the line had been moved over to my control from my brother, whose preference is Telkom. The woman asked me then if I would like a 25% discount on the line, and after I numerously asked if this was solely on the line and not the data, as I did not wish to use Telkom, and she confirmed this, I agreed to the discount.

It is now the 14-01-2014 and I have been charged for the data, and after going into telkom again, I am fed up of fighting with them and waiting, endlessly, on their lines to cancel again. All I want is the data canceled and money refunded to my account on the fault of them not explaining themselves.

Company: Telkom
Country: South Africa
City: Edgemead

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