Nashua Mobile
Service/Admin/Billing nightmare

The first incident occurred after a Nashua consultant called me asking if I would like to upgrade my data bundle from a 2GB to 3GB to save costs as I usually run out before the end of the month. I agreed. The following month (after paying for the additional 1GB) I noticed that the available bundle was still only 2GB. I called and asked how is this possible as I upgraded to 3GB. The consultant explained that instead of upgrading to 3GB, the consultant that helped me loaded an additional 1GB to my account. This is not possible as one cannot have 2 data bundles on 1 line...
2nd story. I received my December invoice via email and noticed that I had been given a credit note for R900 due to Nashua's billing cycle changing. I paid the full invoice amount only to receive an SMS a couple of days later telling me that my account is in arrears and would be soft locked. I called and I was told they are aware of the error on their part and the line would not be locked. An hour later the line was locked. GOOD GOING NASHUA, you sure have your ducks in a row...

Company: Nashua Mobile
Country: South Africa
City: JHB

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