Vodacom
Lack of Customer Service & Incompetence (Corp Acc)

On 8/01/2014 I took my Blackberry 9900 for repairs as per my Insurance agreement with Vodacom. I also needed to be contactable & decided to enquire with regard to purchasing a new handset as well.
I was "assisted" by Steven & sat down with him for just over 2.5hrs (filling out claim forms & contract migration forms). As it was a cash sale, I requested a discount on my purchase of a new handset, Wireless Router & 2GB data bundle upfront annual purchase. (more than R11k spent in store) He advised that he would ask his manager. She (Rochelle) refused & ignored my request to speak with her. The shop was busy & I was holding up the queue & after >2hrs i was frustrated & tired. To top it all I was sent downstairs to Cellucity to do a SIMswap as he forgot to inform me that I would need to get a microSIM. This was after attempting to cut my original SIM down & damaging it in the process. 10Jan - email received from Steven requesting I call 0821940 to request a migration?!! I now also get a call from the repair centre - enquiring about whether I am insured & whether I had filled in forms at the store!? What the heck was I sitting in your store for more than 2 hours for!?! I am appalled!!

Company: Vodacom
Country: South Africa
City: Claremont

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