Mtn
Inefficiency within organization

I have a number of contracts with MTN and have generally (until now) been happy with their service delivery. I managed to damage my handset and called retentions to approve an early upgrade. The early upgrade was approved and I proceeded to the store in Canal Walk. the shop assistant was extremely helpful and proceeded to initiate the upgrade. She had to call the call centre to approve... here comes the issue, She was advised that i would have to make a payment of R560 in order to do the early upgrade, of which I had no problem of doing. The call centre mentioned to her that the payment had to reflect in Mtn's account before i could do the upgrade... So in other words i had to wait for the payment to reflect on MTN corporates side and payment in store is not good enough. Well I never heard of something like this before. I have 4 active contracts and an average spend of over R3000 a month combined which run off debit order. Needless to say I am no longer going to do the upgrade and am going to let the contacts finish their terms. MTN thanks to your inefieciencies You have now just lost another valued customer. (Retentions Ref: 108030619) (Call centre Ref: 108090206 & 108090272)

Company: Mtn
Country: South Africa
City: National

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