Neotel
Internet service fails but cannot exit contract

In December my slow but adequate Neotel internet service began to falter, disconnecting me at least 10 to15 times a day. Reconnecting did not work - I had to disconnect and then shut down my laptop and restart. This would take at least 15 minutes with the very slow reconnect process. I figured it was December overload, but this continues into January.

The company says that if it finds the service no longer functions somehow I -and no Neotel - am responsible for breach of contact if I want to move to a service provider that CAN give me a functioning service. I will be charged the standard R750 cancellation fee regardless. How does that possibly square with standard contract law, not to mention consumer protection statutes? Huh!

Note that the service was working adequately before this sudden fault. The cynic in me wonders whether suddenly a weaker service is the result of overloaded bandwidth in my area (ie THEIR action). Vodacom buyout couldn't possibly have something to do with this? Techies?

Company: Neotel
Country: South Africa
City: Johannesburg

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