Mtn
Simswap taking almost 4 days, no reception yet

On Sunday the 5th January 2014 at approx 16:00 i went to Mtn Cape Gate
Shop details are as follows :
MTN store - Cape Gate Shopping Centre Shop L58 - Brackenfell

I went to upgrade my contract to a Sony Xperia Z1 and had to do a simswap in order to obtain a micro sim.

I was told the sim swap will take between 2-24 hours to activate.

Monday night, January 6, I email Mtn customer care AS I DO NOT HAVE A PHONE TO BE CALLED OR CALL FROM (my previous phone is broken due to water damage- hence the upgrade)

Tuesday afternoon 7 January i receive a reply.
These are the exact words from the email:

"Thank you for emailing Customer Care.

We apologize for the delayed response.

Kindly note a query reference number 107860500 has been sent to MTN Technical support department to process the sim swap on the network the turnaround time is 2 / 24 hours.

We look forward to being of service to you in the future.

Kind Regards,
Themba Ncube
Customer Services
MTN SA"
I also attempted numerous times to phone shop number from a landline, no answer.

Tonight is wednesday the 8th, tomorrow morning will be the 4th day without any reception. I missed urgent calls due to this phone being a work phone

Company: Mtn
Country: South Africa
City: Cape Gate

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