8ta / Telkom Mobile
Contract ended but still being billed fo

In September 2013 my 8ta 10gb contract came to an end but had to fill out a cancelation form. I went through to the Cresta branch and completed all the necessary documentation thinking that that was it. The contract was never canceled and I have been billed since October 2013. Early December 2013 I phone 8ta/ Telkom mobile to find out what was going on, I was told that the issue has been escalated and that if everything is in order I will get my full refund for the months I payed for a service I had canceled and not used since. That call went unanswered and decided to go in store on 4 January 2014 where the same issue was submitted but I was told that I would get a response within 72 hours. It is now 4 days later (irrespective of the complaint a month ago) and I have yet had any response from this pathetic company. I want to be reimbursed for the months I paid and my contract ended! This is absolutely unacceptable and the fact that no has even tried to get in touch shows the true standard of this mediocre telecommunications company.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Cresta

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