Vodacom
Vodacom takes money and leaves me stranded

I'm currently on contract overseas. In June & July 2014, most of my accounts did't go through due to a problem with an int. wire transfer. My Vodacom account of R 144.50 (for the 2 months=R289) was thus not paid. On August 1st my account was debited with R211.16 (x3 =R633.48). I don't know where they came to the amount?
When I got to the airport in SA in Nov, I was stranded. My fone was blocked. A enquiry at one of your shops, & apparently I was still in arrears with R 443.50 & my vodacom account was with Pre-Legal! I was never informed of this. No one even tried to contact me in regard to this. Nevertheless, I was told to contact your accounts department. I was contacted back by Hilda Mokgethwa on 29 Nov. Having a struggle to pay the money via internet banking, I wired the money to my mother, who then went into the bank and deposited it on Dec 11.On Dec 13 (3 months LATE!) I received an email stating that I have now been handed over to pre-legal and have to pay unblocking fees! I immediately emailed the letter to Ms. Mokgethwa, asking for receipt of payment and an explanation as to the letter. No answer yet. I send a little reminder today (06 Jan).
Is there someone in Vodacom capable of fixing this?

Company: Vodacom
Country: South Africa
City: Accounts

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