Virgin Mobile South Africa
Call Centre apologies useless, no reconnection

Telecommunications

On 31 Dec I asked Virgin Call Centre to cancel my contract as arranged for the 28th and convert me to Pay as you Go as agreed. Instead my number was deleted from the entire system. Spent the rest of the day trying to get their call centre to at least answer te phone. Eventually in desperation contacted Eastgate Branch where Noleen undertook to assist and called back to say that the call centre individual had made a mistake but that the matter would be resolved by midday Friday 3 Jan. Today still nothing and I am now told that it would only be restored after 24 working hours. Taking account of the weekend this means maybe Tuesday next week. It took 2 minutes to achieve the cancellation after I phone to enquire, and now a week to restore the number.
A member of management Kolly was expected to resolve the matter today, but needless to say I have had no feedback from that area either
I have had to incur considerable expense in phone calls from my land line what with all the usual holding on (the free call on a Virgin phone is not available to me)
Is there any one in the Virgin organisation that can explain why I should now not ever recommend Virgin to anyone who will listen??


Company: Virgin Mobile South Africa
Country: South Africa
City: Main Office/Call Centre
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