8ta / Telkom Mobile
Cancellation of contract

I send an email to Heita in Sept 2013 to cancel my contract. I then contacted the call centre to confirm the cancellation, they then said it will be cancelled 1 Nov 2013. 1 Dec 2013 another debit order was processed. I then call them again and spoke to Faeeza Hussain who confirmed and made a note on the system that the contract must be cancelled. On the 2 Jan 2014 another Debit order was processed. I contacted heita again, spoke to Katherine Stewart who said i must send proof that i cancelled the contract then she'll send the request through to the Retentions department to process. When ask to speak to the Manager: Nobuntu Ngabeni i was told he is busy with an escalation. I would like Heita to refund my premiums and for a Manager to contact me before Monday 6 Jan 2014. The customer service that i received from Heita is beyond pathetic. Katerine needs extensive training as she was one of the worst call centre agents ever. I called from my Vodacom number and was on the line with her for longer than 19minutes. Kept on hold because she doesnt know whether she can give out names or information.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Johannesburg

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