Cell C
Phone in for repairs for more than 21 days

I took my phone in for repair on the 05.12.2013 and followed up with cell c repair on the 19.12.2013 and they advised that they haven't received my phone and i went in branch. 19.12.203 i went in the store i was told that the consultant Itumeleng forgot to send the phone for repair. On the 24/12/2013 i received an SMS from Cell C Midrand for them received my phone for repair.
I went back to the branch spoke to the manager on the 27/12/2013 and she couldn't rich my expectations, she contacted the regional manager Peter whom i explained my expectation and he could not adhere to them. I want to terminate as i was told by the assisting manager Albert on the 19/12/2013 to take my business elsewhere, I think its high time i terminate as i was advised too. If there will be addition charges acquired the store and the consultant must take over as its over 21 days while the phone its in for repair.

Company: Cell C
Country: South Africa
City: Wonderpark

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